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Case study · Travel & tourism

Milly’s Travel: Travel Agency Website Development

A flight booking platform for a Chișinău travel agency. Travellers can search and compare flights from dozens of airlines, book a ticket online in a few steps, and get help from a real person in Romanian, Russian or English.

Services delivered

Milly’s Travel homepage

The Challenge

Milly’s Travel sells flights from its office in Chișinău and online. Its customers worry about typing their passport details wrongly, forgetting check-in or paying extra fees at the airport. Many would rather talk to someone than book alone. The agency needed a site that let people search, compare and book flights themselves, while keeping the personal support it is known for, and that ranks well in search for routes from Chișinău.

The Solution

Online booking with an agency’s support behind it.

  • Flight search

    Search by destination, dates and passengers, then compare fares from dozens of airlines on one page.

  • Booking flow

    Four steps from search to a confirmed ticket: find, choose, add your details, book.

  • Payments & extras

    Pay online, at a Moldovan bank or at the office. Baggage, seats, check-in and pet travel can be added to any booking.

  • Destination pages & SEO

    A landing page for every direct route from Chișinău, managed in-house, built to rank for searches like Chișinău–Istanbul or Dublin–Chișinău.

The Results

What changed for travellers and for the agency.

  1. 01

    Self-service booking

    Travellers book flights themselves, any time of day.

  2. 02

    Support kept personal

    Phone, WhatsApp and office help is one click away on every page.

  3. 03

    Found in search

    Route pages bring in travellers searching for flights from Chișinău.

  4. 04

    Trust built in

    Customer reviews and a clear booking process reassure first-time buyers.

Project Showcase

  • The homepage: search flights or holiday packages in one place.
    Milly’s Travel homepage with flight and holiday package search over a sunset sky
  • Milly’s Travel flight search results comparing outbound and return fares, with the booking panel on mobile
    Search results: outbound and return fares side by side, with a clear booking step.
  • Milly’s Travel holiday package results with hotel, flights, price and filters
    Holiday packages: hotel, flights and price in one card, with filters.

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